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Withdrawalconditions & withdrawal form, Version2.0 March 2021

Right of revocation

You have the right to withdraw from the agreement by written communication (e.g. letter, fax, e-mail) without giving any reason, within two weeks from the day on which you, or any third person designated by you to receive the products, save for the delivery company, acknowledge receipt of the products (for recurring deliveries of the same product, the right to withdraw from the agreement is within two weeks from the day on which receipt of the first delivery is acknowledged). The revocation period is deemed to have been respected if you send the notification to inform us of your decision within this period to:

SHP Trading GmbH
Kamerlweg 33
A-4600 Wels

e-mail: [email protected]

You can download the withdrawal form here:

Consequences of revocation

For all orders shipped to EU (European Union), if you use your right of revocation, we will reimburse you all payments made, inclusive of delivery costs (save for any additional costs resulting from choosing a delivery mode other than the cheapest standard delivery automatically chosen by us), immediately and no later than fourteen days from the receipt of your notification of revocation.

For orders shipped to the UK, we will refund the product value and the VAT. Shipping costs, return shipping costs and duty that have to be paid to the UK authorities are not refundable.

For orders shipped to all other countries outside EU, the product value will be refunded and shipping and duty and customs clearance fees that might have to be paid for importing the goods to Austria, will be deducted.

We will use the same payment mode as was used for the original transaction, unless expressly agreed otherwise in writing. In no event shall any additional costs arise for the reimbursement. We may withhold the reimbursement until we have received back or collected the products, or until the buyer has supplied evidence of having sent back the products, whichever occurs earliest.

You shall return the products without delay, and, in any case, no later than fourteen days following the date of notification of revocation. The revocation period is deemed to have been respected if you send the products to us within this 14-day period. You are to bear any and all direct costs for returning the products.

You shall only be liable for a diminished value of the products when this results from any handling other than that necessary to ascertain the nature, properties and functioning of the products.

Withdrawal form


Please, complete and return this form if you wish to withdraw from the contract

  • to  SHP Trading GmbH, Kamerlweg 33, AT - 4600 Wels, Tel.: +43-(0)7242 219020

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if this form is notified on paper)


  • Date:

    (*) Delete as appropriate