Frequently Asked Questions

We ship your orders worldwide with the exception of risk states.

The shipping costs vary depending on the ordered articles, country of destination and transport service.
As soon as the articles are in the shopping cart, you can determine the shipping costs in the shopping cart at the bottom left.

From 100 EUR order value the dispatch is free to Austria and Germany.

From 250 EUR order value the dispatch to all other EU countries is free.

You must select the free shipping option in the checkout. The GLS transport service is used for free standard shipment.

As soon as the goods have left our dispatch warehouse, you will receive your tracking number for the respective dispatch service provider by e-mail. When you create an account, you can also track the status of your order at any time in your account.

If you have forgotten your password, there is a button "Forgot password"

If the log-in or password reset does not work after several attempts, please contact our service team at [email protected] directly by e-mail.

The right of return is 14 days after receipt of the goods.

In the event of a return, the goods must be in perfect and resalable condition, unless damage was reported at the time of the return request.

6 months warranty and 18 months warranty based on EU law.

Depending on the destination country, we ship using the following carriers:

GLS, UPS and Fedex Economy or Priority
Within the EU, we ship via GLS, UPS or Fedex.
To the USA and non-EU countries, delivery is made by UPS (for express shipments) or Fedex.
We reserve the right to change the shipping service provider without prior notice..

Yes, duties and taxes are the responsibility of the buyer and vary by country.

An export invoice is issued for this purpose.

The fees are to be paid directly to the shipping company.

Since we do not have a contract with DHL, we cannot deliver to DHL packing stations.